Delivery FAQs

Folder for adding Delivery FAQs articles

Can I see your menu?
Please kindly visit orders.greendot.sg for our menu and promotions!
Tue, 15 Jun, 2021 at 11:57 AM
Do you have delivery?
Yes we do! Please visit orders.greendot.sg for islandwide delivery or you may place your orders through Deliveroo/Foodpanda/GrabFood (limiting to 3km delive...
Tue, 15 Jun, 2021 at 11:57 AM
Why can't I find you guys on Deliveroo/Foodpanda/Grabfood?
Our third party delivery platforms only deliver within 3km radius* from the delivery location, hence it may not be available to some locations. You may plac...
Tue, 15 Jun, 2021 at 11:57 AM
How much is your delivery charge?
Please kindly visit: orders.greendot.sg and select "Delivery" and input your postal code. The delivery fee varies on the order amount and the deli...
Tue, 15 Jun, 2021 at 11:57 AM
Can I track my delivery order?
Yes, you may track it live via the order page or the link that we have sent to you via SMS/text messages.  Please kindly note that as the delivery is pe...
Tue, 15 Jun, 2021 at 12:29 PM
We have just made payment, can we change or add a request?
We do not allow order changes after payment has been made. Changes or amendments to order is subjected to outlet's availability.  If the address you...
Tue, 15 Jun, 2021 at 12:33 PM
My order has just arrived, but there are missing items!
Please kindly reach out to us at enquiries@greendot.sg with the details below and we will get back to you as soon. Name: Contact Number: Order Number: Or...
Tue, 15 Jun, 2021 at 2:02 PM
Refund Policy
Any exchange/refund product requests after items had been delivered over 24-48 hours will not be entertained, unless stated otherwise
Tue, 15 Jun, 2021 at 2:08 PM